How do I ‘Sign In’ to the 4G Clinical Help Center?

No more digging through emails, all your tickets are in one place!
You can submit a request to Client Excellence, update and review your existing tickets.
The General Info section contains helpful guides.

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Setting up your 4G Clinical Help Center Account

New to the 4G Clinical Help Center, click Sign In on the top right of the page.

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Your screen will display as shown below.
Select ‘Sign up’ to access the screen to create your Help Center account

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Enter your full name, your study email address/username,
click to confirm ‘I’m not a robot’ and then click “Sign up”.

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You will receive a welcome email to verify your account and sign in.

 


Returning to 4G Clinical Help Center

Click the ‘Sign In’ button on the top right corner of the screen to open the Sign In window.

Enter your information and then click ‘Sign In’.

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Once successfully Signed In click on “Go to My Activities” to access your tickets.

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The General Info section contains helpful guides.

 

 

Signing Out of the 4G Clinical Help Center

In the top right corner of the screen click your name and select ‘Sign out’.

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Trouble With Your Password

Need a new password, click ‘Sign In’ at the top right of the page to open the Sign In page.
Click ‘Forgot My Password’

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Enter your email for your 4G Help Center account. 

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Go to your inbox to locate the forgot password email sent to you by the system.
Follow the instructions in the email to reset your password.
Login in with your new password.

 

 

 

 

 

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